Shipping Policy | XPO Shipping Containers
At XPO Shipping Containers, we are committed to providing reliable delivery of shipping containers across North America. This Shipping Policy outlines our delivery process, timeframes, responsibilities, and important requirements to ensure a smooth experience.
Please review this policy carefully before placing an order.
Shipping Coverage Area
XPO Shipping Containers ships containers throughout North America, including:
- The United States
- Canada
- Select cross-border locations (subject to availability)
Delivery availability and pricing may vary based on location, container size, and site access.
Delivery Timeframes
Estimated delivery timelines are as follows:
- Standard containers: 3–14 business days after order confirmation
- Custom container modifications: Timelines vary based on project scope and will be confirmed before production begins
Delivery timeframes are estimates only and may be affected by weather, logistics availability, permitting, or site access conditions.
Delivery Scheduling
- Customers will be contacted to schedule delivery once the container is ready
- Delivery dates are confirmed in advance when possible
- Someone 18 years or older must be present at delivery to accept the container
Missed or rescheduled deliveries may result in additional fees.
Site & Access Requirements
The customer is responsible for ensuring the delivery location is accessible and prepared.
Please ensure:
✔ Clear access for delivery trucks
✔ Firm, level ground for placement
✔ Adequate space for offloading
✔ No overhead obstructions (trees, wires, structures)
Failure to meet site requirements may result in delivery refusal or additional charges.
Delivery Methods
Delivery methods may include:
- Tilt-bed truck delivery
- Roll-off delivery
- Crane-assisted placement (if required)
Special placement requests must be disclosed before delivery and may incur additional fees.
Delivery Fees
- Delivery fees are calculated based on distance, container size, and placement requirements
- All delivery fees are non-refundable
- Additional charges may apply for difficult access, rescheduling, or failed delivery attempts
International & Cross-Border Shipping (Canada)
For deliveries to Canada:
- Customers are responsible for customs clearance, duties, taxes, and import fees
- Additional documentation may be required
- Delivery timelines may be extended due to border processing
Inspection Upon Delivery
Customers must inspect the container at the time of delivery.
If any issues are found:
- Note them immediately with the driver (if applicable)
- Take clear photos
- Contact XPO Shipping Containers within 48 hours of delivery
Failure to report issues within this timeframe may void eligibility for claims.
Risk of Loss
Risk of loss transfers to the customer upon delivery and acceptance of the container at the delivery location.
Delays Beyond Our Control
XPO Shipping Containers is not responsible for delays caused by:
- Severe weather
- Traffic or road restrictions
- Acts of God
- Carrier or third-party logistics delays
- Government or border delays
Contact Information
For shipping questions or delivery coordination, contact us:
📞 Phone: +1 (323) 268-0710
📍 Address:
9575 Old Gentilly Rd, New Orleans, LA 70127, United States