Refund/Return Policy Overview
Due to the size, nature, and logistics of shipping containers, returns are limited and subject to strict conditions.
At XPO Shipping Containers, we stand behind the quality of our products and are committed to providing a transparent and fair return and refund process in accordance with Google Merchant Center standards for the United States.
Return Window
- Customers may request a return within 30 days of delivery
- Return requests submitted after 30 days will not be accepted
Return Eligibility
A shipping container may be eligible for return if all of the following conditions are met:
- The return request is submitted within 30 days of delivery
- The container remains in substantially the same condition as delivered
- The container has not been structurally modified
- The container is located at or near the original delivery location
- The return reason is clearly stated
- Supporting photos and documentation are provided when requested
All return requests are subject to review and approval.
Items Not Eligible for Return
The following items are non-returnable:
- Custom-modified or built-to-order containers
- Container offices or completed build-outs
- Containers sold as “As-Is”
- Containers damaged due to misuse, relocation, or customer handling
- Containers altered after delivery
Return Process
To initiate a return:
- Contact us within 30 days of delivery
- Provide your order number and reason for return
- Submit photos if requested
- Await return authorization and instructions
Unauthorized returns will not be accepted.
Refund Policy
Approved Returns
If a return is approved:
- The customer is responsible for return transportation costs
- A restocking fee may apply depending on condition and logistics
- Refunds are issued within 7–10 business days after the returned container is received and inspected
- Refunds are processed to the original payment method
Refunds Before Delivery
A full refund may be issued if:
- The order is canceled before shipment
- The container has not left our facility
- No customization or modification work has begun
Approved refunds are processed within 7–10 business days.
Damaged or Incorrect Orders
If your container arrives damaged or incorrect:
- You must notify us within 7 days of delivery
- Photos of the issue must be provided
- The container must remain unused and unaltered
If approved, we may offer:
- Repair assistance
- Partial refund
- Replacement (subject to availability)
Non-Refundable Costs
The following costs are non-refundable:
- Delivery and transportation charges
- Crane, tilt, or special placement fees
- Permit or access-related fees
- Third-party service charges
Service Area
This policy applies to all orders delivered within the United States.
Contact Information
For all return or refund inquiries, please contact:
📞 Phone: +1 (323) 268-0710
📍 Address: 9575 Old Gentilly Rd, New Orleans, LA 70127, United States